Our rules state that one is not allowed to register domains that are used for:
It is prohibited to use standard API for stealing domains that are released (drops). If you violate this rule, your account will be blocked. If you are interested in domain interception, use the specialized API.
The user is fully responsible for the content posted on the registered domain name, including the responsibility to third parties as well.
Contact information and Whois information must be filled correctly. Accounts with false information can be blocked until correct information of the account/domain names’ owner is received. The user is obliged to present the scan copies of a passport or some other documents asked upon the registrar’s request within the shortest time, but not later than in 48 hours. If the demand is not fulfilled, the registrar is entitled to block the domain names and account until all circumstances are clarified.
The Whois Protect service serves to conceal the real data of the domain name owner to protect him from unwanted postal mailing, telephone calls and other forms of advertising performed against the will of domain name’s owner. However, Whois Protect can not be a reason or an instrument for breaking the current law or rules of this service.
The registrar has a right to shut off the client’s service in 72 hours after such notification is sent to the user.
This list of regulations can be changed / supplemented without notice.
Our rules state that one is not allowed to place on VDS any websites, that used for:
It is prohibited to use VDS for any illegal activity based on the US and Netherlands legislation.
The following list can be amended / supplemented without notice.
Your contact information from the hosting account has to be indicated correctly. Accounts with incorrect information can be blocked until the reliable information about the account owner is found.
We reserve the right to ask for scans of documents to confirm the identity of the account / domain owner. We are also obliged to provide accurate contact information about the client on request of registration (ICANN et al.) or law enforcement agencies.
* Websites using "children images" are sites that have pictures and/or videos that look like/create the impression of child pornography, despite the fact that the models used in the pictures and videos are adult (18 years and older).
Pursuant to Our Terms of Service Agreement, this document describes how We treat Personal Data related to your use of the Service, including information you provide when using it.
We expressly and strictly limit use of the Service to adults over 18 years. We do not knowingly seek or collect any Personal Information or Data from persons who have not attained this age.
General Browsing. You can access some parts of the Service without having an Account, in which case only your IP address, country of origin and other non-personal information about your computer or device (such as web requests, browser type, browser language, referring URL, operating system and date and time of requests) will be recorded for log file information, aggregated traffic information and in the event that there is any misappropriation of information and/or content. If you have an Account, this information will also be recorded and may be associated with your Account.
A cookie is a small piece of computer code which remains on your computer and contains information which helps Us identify your browser.
When you visit Our website and applications and tools on it, the cookie records the authentication to allow your user id to login. We use the information gathered by cookies to identify your web browser so that when you log in on the next occasion your use of the website and other applications and tools on it is easier and faster because the website has remembered your details.
Sometimes information that you upload is provided with associated metadata. If you do not want Us to use the metadata you must remove it before uploading it onto the website and other applications and tools.
When you access the Service or are on Our web site, We may employ clear gifs (also known as web beacons) which are used to track the online usage patterns of Our users anonymously. No personally identifiable information from your account is collected using these clear gifs. The information is used to enable more accurate reporting, improve the effectiveness of Our Service, and make Our services better for Our users and partners. These technologies mentioned above do not collect Personal Data about you and only collect data in the aggregate.
Creating an Account is required for using many of the features of the Service. We may require certain information about you at registration including Personal Data.
You and We shall comply with the Data Protection Laws (means all applicable laws relating to the processing of Personal Data including, while it is in force, and applicable to customer personal data), the General Data Protection Regulation (EU Regulation 2016/679) including any other Regulation in force with respect to the processing of the customer Personal Data (the “Applicable Laws”)
You warrant to Us that you have the legal right to disclose all Personal Data that you in fact disclose to Us under or in connection with this document.
You shall only supply to Us and We shall only process in each case under or in relation to this document, the Personal Data of of the following types:
We are required to collect data relating to the registration of domain names (“Registration Data”) and then share such data with the relevant registry operator (depending on the top-level domain (“TLD") you wish to register). Specific data collections may vary based on the TLD’s specific requirements as promulgated by its registry operator.
In order to provide you with domain name registration services, we typically require the following registrant data:
The sharing and use of this data is required by our Registrar Accreditation Agreement with ICANN and is a requirement of each TLD’s Registry Agreement with ICANN, to effect the proper registration of your domain name.
We may disclose your personal information in accordance with rules, procedures and recommendations (including the rules of the Domain Dispute Resolution Policy), accepted and approved organizations that control and supervise domain names (for example, organizations such as ICANN and/or any of the ccTLD).
We do not control or assume any responsibility for the use or disclosure of your personal information, which is open to the requirements, rules, policies, procedures and recommendations of organizations responsible for control over domain names. The procedure for the discovery and use of such information is not the subject of this policy.
We’re always looking for ways to protect your Personal Data online. In accordance with the General Data Protection Regulation (EU Regulation 2016/679), We will provide with the WHOIS masking (protect) of Personal Data for all domains sell, and such changes will be got in force from May 25, 2018. This service will limit an ability to access your Personal Data.
We use your Personal Data to arrange your registration and supported functionality of your domain(s) with the registry operator. Additionally, We may use Registrant/Personal Data to:
We collect and processes your Registrant Data to carry out the registration of your domain, to ensure that your registration functions as expected, and that registrations do not affect the security of our registrar. In order to enter your chosen domain name into our system, we are required to process your data in a manner obligated in our contracts with Internet Corporation for Assigned Names and Numbers (“ICANN”). In this respect, it is our understanding under applicable law that we act as a joint data controller of your Registrant Data, working in conjunction with the TLD registry and ICANN, as herein described.
A registry operator, retains the responsibility for the processing of data necessary for the registration and maintenance of domains within one of their TLDs.
ICANN is the private-sector body responsible for coordinating the global Internet's systems of unique identifiers. The mission of ICANN is to coordinate the stable operation of the Internet's unique identifier systems. More information about ICANN can be found here: www.icann.org. ICANN is responsible for identifying and requiring, by contract, both registry operators and registrars to provide to them registration data. Registrant Data we collect and process is data which ICANN deems necessary to ensure the ongoing security and stability of the DNS.
We take every reasonable step to limit the volume of your Personal Data that We Process to what is necessary.
You may inform Us of any withdrawal of consent in relation to any of the above purposes by giving notice of such withdrawal of consent to Our Data Protection Officer (email@example.com). Upon and depending on the extent of such withdrawal of consent, We may not be in a position to continue providing you with some or all of Our services.
We respond to all requests We receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You understand and acknowledge that at Our request you shall assist Us in observing any obligations that may be incumbent on Us pursuant to the Applicable Laws in force at any time where your assistance is assumed and where your assistance is necessary for the observance of Our obligations. Your tasks in this respect shall be performed to the extent necessary and to this end at no cost to us.
You shall inform Us without undue delay, but not later than 24 hours and in writing of any infringements of any of the obligations specified in the Terms of Service Agreement. This shall also apply if there are substantive disruptions of the normal course of operations and if there are actual grounds to suspect data privacy infringements. You shall be obliged to provide Us with any and all information necessary for the compliance with Our obligations pursuant to the Applicable Laws.
You shall ensure that the access to your Personal Data is limited to those of your personnel who require such access to perform the Services.
If you have an account on the Service and have a password giving you access to certain parts of the Service, you are responsible for keeping the password confidential. Anyone else with your password may access your Account and other Personal Data.
While We use commercially reasonable physical, managerial and technical safeguards to secure your information, the transmission of information via the Internet is not completely secure and We cannot ensure or warrant the security of any information or content you transmit to us. Any information or content you transmit to Us is done at your own risk.
You are entitled to access, correct or delete your information on the Service and may request Us to do so by contacting us.
The General Data Protection Regulation (GDPR) is a new European privacy law becomes enforceable on May 25, 2018.
The GDPR applies to all entities and individuals based in the EU and to entities and individuals, whether or not based in the EU, that process the personal data of EU individuals. The GDPR defines personal data as any information relating to an identified or identifiable natural person. This is a broad definition, and includes data that is obviously personal (such as an individual’s name or contact details) as well as data that can be used to identify an individual indirectly (such as an individual’s IP address).
According to article 4 of the EU GDPR Controller – “means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data”
Processor – “means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller” What is Our role under GDPR, controller or processor?
When you use Our products and services to process EU personal data, We act as a data processor. We act as a data controller for the EU customer information We collect to provide Our products and services and to provide timely customer support.
We store data that you have given us voluntarily. You decide what personal data, if any, is uploaded to Our products and services.
The list of Personal Data We collect:
We collect the personal data for:
We may provide paid products and/or services within the Service. In that case, We use third-party services for payment processing (e.g. payment processors).
These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
We retain Personal Data We collect from you where We have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When We have no ongoing legitimate and business need to process your Personal Data, We will delete your Personal Data.
We may share Data about you with:
According to the GDPR, the controller and the processor shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
We are constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorized access, accidental loss and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to Our websites and management portals is covered by HTTPS protocol.
Also, from May 25th, We will not publish the personal data of domain name registrants located in the EU in the WHOIS. This is to ensure Our WHOIS output is compliant with the GDPR.
However, access to personal data of domain name registrants may be granted when such access is necessary for technical reasons such as for the facilitation of transfers, or for law enforcement when it is legally entitled to such access.
Customers that handle EU personal data are required to comply with the privacy and security requirements under the GDPR. As part of this, they must ensure that the vendors they use to process the EU personal data also have privacy and security protections in place. We are committed to GDPR compliance and to helping you to comply with the GDPR when they use Our services. We have therefore made Our DPA available for you and it can be found here
In order to use Our products and services, you need to accept Our DPA, which We have provided a link to on Our website: QQ.domains. By agreeing to Our Terms of Service Agreement, you are automatically accepting Our DPA and do not need to sign a separate document.
Yes. The DPA is a publicly available document and if you wish to share it with other to confirm Our security measures and other terms may feel free to do so.
If you, have any additional questions, please do not hesitate to contact Us:
All QQ.domains services are operating on a prepay basis. QQ.domains customers may decide to cancel their accounts at any time.
Refund is offered only for the VDS service if the cancellation request is made within 5 (five) days of purchasing/renewal/date of billing of the service, according to our Money Back Guarantee Policy. To cancel a service, the Customer needs to use a "cancel button" in his/her web hosting Control Panel. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also cancelled.
Domain name registrations/transfers, service upgrades, additional VDS services (ip, traffic) are treated as non-refundable services and cannot be cancelled or refunded after being activated upon customer request.
QQ.domains offers a 5-day money back guarantee.
If, for any reason, you are dissatisfied with our VDS services, we will refund your hosting fees at any time to your account during the first 5(five) days after the purchasing/renewal/date of billing of the service. You can submit a refund request in a ticket from your web hosting Control Panel.
Domains are registered for a specific period of time and can be renewed.
We notify our clients about the ending date of their domain registration via email. A notification email is sent to domain's owner several times before the prepaid period ends and one time after domain's expiration.
We will notify the clients 30, 14, 7 days and each following day prior to domain's expiration as well as one time within 10 days after domain's expiration. The notification letter will include instructions about domain's renewal.
If the client won't renew the domain before its expiration date, domain can be deleted any time after the expiration date.
If the client has activated the "auto renewal" option, domain will be renewed for one year within 30 days before the prepaid period ends, considering there are enough funds on client's balance.
We tend to help our clients avoid accidental domain removing and because of that can but aren't obliged to offer AutoRenew Grace Period after the expiration of domain's renewal time.
AutoRenew Grace Period starts the next day after domain's expiration date.
At the moment we are trying to offer a grace period that lasts 35 days after domain expiration date. During this time clients can renew their domains.
The grace period is not guaranteed and can be changed or terminated at any time without any notification. Thus, to avoid domain cancellation, every client who wants to renew the domain should do that before it expires.
In case the domain is not renewed during the AutoRenew Grace Period, as stated above, we will be forced to cancel domain registration.
However, domain registrars may offer a service of restoring client's deleted domain. In our turn we can but are not obliged to offer our clients the possibility of restoring the deleted domain.
Such Redemption Grace Period — RGP is not guaranteed or mandatory. At the moment, domain catalogues provide restoring services for domains that are deleted not later than 30 days. If there's a technical possibility of restoring the domain name, the cost of such service is $100 plus the cost of one-year domain renewal according to current tariffs.
If domain is not restored during the Redemption Grace Period — RGP, it will go to "Pending Delete" mode for 5 more days. After 5 days domain and all the registration data assigned to it will be deleted and it will once again become available for registration.
If the domain name is a subject of a dispute according to Uniform Domain Name Dispute Resolution Policy — UDRP and the registered period can expire or domain name may be deleted while the dispute continues, its owner can renew or restore the domain name but it will receive Registrar HOLD or Registrar LOCK status. Domain Whois will contain information that it is subject of a dispute. If the dispute ends or the arbitrator decides against the initiating party, domain will be deleted within 45 days.
This Agreement is in effect from May 23, 2010.
Danesco Trading, Ltd. (hereinafter referred to as 'Registrar') and Domain Name Administrator of the other part (referred together herein as the 'Parties') now hereby have signed this Agreement as follows
'Domain' means a region of space for hierarchical Internet names indicated by a unique domain name, serviced by a set of Domain Name Servers (DNS) and administrated by its administrator. ICANN is the Internet Corporation for Assigned Names and Numbers that coordinates the domain name and IP address system, defines policies and enables functionality of root servers.
'International domains' are .NET, .COM, .ORG, .BIZ, .INFO domains.
'Top-level domain administrator' is an organization authorized by ICANN to administrate, define the registration policies, delegation and functioning of domains in the international top-level domains.
'National domain' is a two-lettered top-level domain assigned by the Internet Assigned Numbers Authority (IANA) with the concurrence of Internet societies under country codes relying upon the ISO 3166-1 standard.
'Top-level national domain administrator' is an organization which administrates the top-level national domain assigned for a country or a territory.
'National domains of other countries' are .СС, .LC, .ME, .TV domains.
'Registry' is a central database of the relevant international or national top-level domains with information on the registered domain names and DNS servers, other information required for the registration and the delegation of domains.
'Registry Operator' is a legal entity ensuring the functioning of the registry and giving access to the registry to Registrars so that the Registrars provide the domain name registration services.
'Premium Domain' is a domain reserved by the top-level domain administrator, top-level national domain administrator, registry operator or ICANN with the 'premium' status, the way and/or cost of the registration and/or renewal of which could differ from standard ones.
'Registrar' is Danesco Trading, Ltd. which provides the domain name registration services and ensures the transfer of the required information to the registry.
'Partner of Registrar' ('Partner') is a person participating in the partnership program of the Registrar (the party under the agreement on the provision of comprehensive services, index EVO-REG).
'Other Registrar' is any legal entity accredited by ICANN or another authorized entity, including the top-level international domain Administrator, providing the domain name registration services and ensuring the transfer of the required information to the Registry.
'Domain name registration' is entering the information on the domain name to the Registry by the Registrar. The term registration, during which the information on the domain name is recorded in the Registry, is defined by the domain name Administrator, taking into account the longest and the smallest possible terms of the registration set by the applicable Registry. The domain name registration may be renewed at the sole discretion of the domain name Administrator.
'Domain name Administrator' is a person to the name of whom the domain name is registered. The domain name Administrator is defined in the Registrant field in the information on the domain name. The domain name Administrator defines a procedure for the use of the domain name, takes liabilities to pay for the registration and the renewal of the registration term, the administrator is responsible for the choice of the domain name, the possible abuse of rights of third parties relating to the selection and the use of the domain name and carries a risk of losses relating to the above-mentioned abuse.
'Registration revocation' (the release of the domain name) is the removal of the information on the domain name from the Registry.
'Domain delegation' is the placement and the storage of information on the domain name and the applicable domain name servers (DNS) on the root servers of the applicable top-level domains. The domain delegation with a list of DNS servers indicated by the Administrator or Partner of Registrar authorized by Administrator (in case of .TEL domains Registrar) is possible only within the effective period of the domain name registration.
'Registrar Transfer' is the change of information about the domain name Registrar in the Registry by Registry Operator.
(i) Agreement herein, the text of this Agreement is posted on the web-server of Registrar in the following link domain registration agreement.
(ii) Uniform Domain Name Dispute Resolution Policy, the text of the Uniform Domain Name Dispute Resolution Policy is posted in English in the following link icann.org/dndr/udrp/policy.
(iii) Rules for Uniform Domain Name Dispute Resolution Policy for the .Me domains, the text of the Dispute Policy for the .ME domains is posted in English on the Web-server of the top-level national domain administrator in the following link domain.me/DRP.
and (vi) a procedure for the above-mentioned policy modifications.
(i) correction of an error of Registrar or Registry Operator linked to the domain name registration,
(ii) resolution of disputes on the domain name,
(iii) execution of a ruling of court of competent jurisdiction,
(iv) prevention of illegal actions and actions causing harm to third parties, including, actions on distributing and advertising pornographic materials, appeals for violence, extremist activities, political upheaval, etc. and actions infringing public interests, humanity and moral principles, actions insulting human dignity or religious feelings, etc. Registrar reserves the right, on its sole discretion, to judge the actions of Administrator relating law violation, including cases when the actions are not stipulated in laws. The definitions and a list of materials prohibited to use is posted in the following link rules.
(i) a domain name for second-level domains shall contain: from 3 to 63 symbols in the .NET, .COM, .ORG, .BIZ, .INFO, .ME, and from 1 to 63 symbols in the .CC, .TV, domains,
(ii) for premium second-level domains a domain name shall contain from 1 to 63 symbols (in the .TV domain),
(iii) domain names in the .NET, .COM, .ORG, .BIZ, .INFO, .CC, .TV, .ME, .MOBI, .NAME, domains shall start with the Latin letter or the number. Letters, numbers or hyphens shall be used as intermediate symbols. A domain name for the .TEL domains shall contain at least one Latin letter.
(i) Company name in line with the statutory documents if Administrator is a company;
(ii) Last name, name and middle name in line with the ID document if Administrator is an individual;
(iv) Domain name;
(v) Company name in line with the statutory documents and/or last name, name and middle name in line with the ID document, postal address, phone number, fax, e-mail of a contact person to settle administrative, technical issues and/or payment issues;
(vi) IP address and DNS servers;
(vii) Other information asked by Registrar under a request of the applicable Registry to be submitted, including information on the purpose of the registration of the domain name.
(i) The original creation date of the domain name registration;
(ii) The submission date and time of the registration order sent to Registrar and the date and time of the registration order sending to the Registry;
(iii) The records in the electronic form with information on the order of new services, changes to information and the cancelation of orders, communications between Registrar and domain name Administrator and/or Partner authorized by Administrator;
(iv) The information for domain name payments settled by Administrator or Partner authorized by Administrator;
(v) The expiration date of the registration;
(vi) Any other information relating to the domain name registration inquired by Registrar, at its sole discretion.
(i) to deny the domain name registration order of Administrator and/or a Partner of Registrar authorized by Administrator;
(ii) to suspend the delegation of the Administrator's domain;
(iii) to deny of the domain name registration renewal order of Administrator and/or a Partner of Registrar authorized by Administrator;
(iv) to deny the order of Administrator to transfer the domain name to a third party and to transfer the servicing of the domain name to other Registrars. All the restrictions expressed herein shall be lifted for seven (7) calendar days from the moment of the submission of the inquired information by Administrator. In case of the failure to submit the required information for seven (7) calendar days from the moment of the delegation revocation, Registrar reserves the right to act at its sole discretion, down to the domain name registration termination.
(i) during the first 60 calendar days after the initial domain name registration with the original Registrar;
(ii) during the first 60 calendar days after the then current Registrar transfer;
(iii) domain name Administrator refuses to confirm its consent to transfer Registrar or fails to respond in the period set by Registrar — five (5) calendar days if the domain is transferred from other Registrars;
(iv) if the Registrar transfer is not in accordance with the Uniform Domain Name Dispute Resolution Policy or Rules for Uniform Domain Name Dispute Resolution Policy when doubts appear during the Administrator identification;
(v) if doubts appear during the Administrator identification;
(vi) by court ruling;
(vii) at the discretion of the then current Registrar;
(viii) at the direction of Registry Operator if the request to transfer Register is made for the premium domain .TV.