Rules

Terms of use


Domains terms of use

Our rules state that one is not allowed to register domains that are used for:

  • Distribution of child pornography (sites using "children images" are also prohibited) *;
  • Distribution of all types of illegal pornography;
  • Unlicensed materials distribution (content, torrent trackers, cinemas, etc.) that violate copyright infringement;
  • Illegal mailing (SPAM);
  • Illegal distribution of pharmaceutical drugs;
  • Distribution of false / malicious programs;
  • Distribution of false / malicious codecs;
  • Illegal obtaining of personal information and hacking attempts (fishing, fraud, etc);
  • Promotion of violence / racism / drugs;
  • Scripts and / or software to automatically create accounts and messages;
  • Advertising of resources through SPAM, automatic account creation and automatic creation of messages on third-party websites.

It is prohibited to use standard API for stealing domains that are released (drops). If you violate this rule, your account will be blocked. If you are interested in domain interception, use the specialized API.

The user is fully responsible for the content posted on the registered domain name, including the responsibility to third parties as well.

Contact information and Whois information must be filled correctly. Accounts with false information can be blocked until correct information of the account/domain names’ owner is received. The user is obliged to present the scan copies of a passport or some other documents asked upon the registrar’s request within the shortest time, but not later than in 48 hours. If the demand is not fulfilled, the registrar is entitled to block the domain names and account until all circumstances are clarified.

The Whois Protect service serves to conceal the real data of the domain name owner to protect him from unwanted postal mailing, telephone calls and other forms of advertising performed against the will of domain name’s owner. However, Whois Protect can not be a reason or an instrument for breaking the current law or rules of this service.

The registrar has a right to shut off the client’s service in 72 hours after such notification is sent to the user.

This list of regulations can be changed / supplemented without notice.

VDS terms of use

Our rules state that one is not allowed to place on VDS any websites, that used for:

  • Distribution of child pornography (sites using "children images" are also prohibited) *;
  • Distribution of all types of illegal pornography;
  • Unlicensed materials distribution (content, torrent trackers, cinemas, etc.) that violate copyright infringement;
  • Illegal mailing (SPAM);
  • Illegal distribution of pharmaceutical drugs;
  • Distribution of false / malicious programs;
  • Distribution of false / malicious codecs;
  • Illegal obtaining of personal information and hacking attempts (fishing, fraud, etc);
  • Promotion of violence / racism / drugs;
  • Scripts and / or software to automatically create accounts and messages;
  • Advertising of resources through SPAM, automatic account creation and automatic creation of messages on third-party websites.

It is prohibited to use VDS for any illegal activity based on the US and Netherlands legislation.

The following list can be amended / supplemented without notice.
Your contact information from the hosting account has to be indicated correctly. Accounts with incorrect information can be blocked until the reliable information about the account owner is found.

We reserve the right to ask for scans of documents to confirm the identity of the account / domain owner. We are also obliged to provide accurate contact information about the client on request of registration (ICANN et al.) or law enforcement agencies.




* Websites using "children images" are sites that have pictures and/or videos that look like/create the impression of child pornography, despite the fact that the models used in the pictures and videos are adult (18 years and older).

Privacy Policy


Pursuant to Our Terms of Service Agreement, this document describes how We treat Personal Data related to your use of the Service, including information you provide when using it.

We expressly and strictly limit use of the Service to adults over 18 years. We do not knowingly seek or collect any Personal Information or Data from persons who have not attained this age.

We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or Personal Data collection, Acceptable Use Policy, please contact Us at dpo@danesconames.com.

Data collected

General Browsing. You can access some parts of the Service without having an Account, in which case only your IP address, country of origin and other non-personal information about your computer or device (such as web requests, browser type, browser language, referring URL, operating system and date and time of requests) will be recorded for log file information, aggregated traffic information and in the event that there is any misappropriation of information and/or content. If you have an Account, this information will also be recorded and may be associated with your Account.

Cookies, Metadata and Site Data Activity

We use cookies, web beacons and other information to store information so that you will not have to re-enter it on future visits, provide personalized content and information, monitor the effectiveness of the Service and monitor aggregate metrics such as the number of visitors and page views.

A cookie is a small piece of computer code which remains on your computer and contains information which helps Us identify your browser.

When you visit Our website and applications and tools on it, the cookie records the authentication to allow your user id to login. We use the information gathered by cookies to identify your web browser so that when you log in on the next occasion your use of the website and other applications and tools on it is easier and faster because the website has remembered your details.

If you do not want Us to use cookies then you can easily stop them, or be notified when they are being used, by adopting the appropriate settings on your browser. If you do not allow cookies to be used some or all of the website or other applications or tools on it might not be accessible to you.

Sometimes information that you upload is provided with associated metadata. If you do not want Us to use the metadata you must remove it before uploading it onto the website and other applications and tools.

We may collect data that is associated with your visit, including the pages your visit, the activities you do, the preferences you make, the applications and tools you use and the purchases you make and the competitions you enter etc. We may also collect information relating to the computer, mobile phone or other device including the device type, the browser, location, IP address and search words used. We may collect, use, disclose and store this information in any of the ways set out in this Privacy Policy.

Clear GIFS Information

When you access the Service or are on Our web site, We may employ clear gifs (also known as web beacons) which are used to track the online usage patterns of Our users anonymously. No personally identifiable information from your account is collected using these clear gifs. The information is used to enable more accurate reporting, improve the effectiveness of Our Service, and make Our services better for Our users and partners. These technologies mentioned above do not collect Personal Data about you and only collect data in the aggregate.

Using the Service with an Account

Creating an Account is required for using many of the features of the Service. We may require certain information about you at registration including Personal Data.

You and We shall comply with the Data Protection Laws (means all applicable laws relating to the processing of Personal Data including, while it is in force, and applicable to customer personal data), the General Data Protection Regulation (EU Regulation 2016/679) including any other Regulation in force with respect to the processing of the customer Personal Data (the “Applicable Laws”)

You warrant to Us that you have the legal right to disclose all Personal Data that you in fact disclose to Us under or in connection with this document.

Personal Data collected

You shall only supply to Us and We shall only process in each case under or in relation to this document, the Personal Data of of the following types:

  1. contact information - private address, phone number, email address, skype address and other addresses/contact details/identifiers used in electronic communications;
  2. data that could identify you, such as personal name, TIN/Identity number (including documents and information that certify the individual's identity);
  3. account information – information about the products or services that you purchase or consider purchasing from Us, domain name registration information, IP addresses assigned by Us, customer ID or any other information related to your account;
  4. information on communications with Us - We may keep a record of any correspondence between you and us, including Customer Service requests, information about enquiries made to Us to resolve a technical or administrative query, information about a chat session with Us, an e-mail or letter sent to Us or other of any contact or communication with Us;
  5. information about payment method.

We are required to collect data relating to the registration of domain names (“Registration Data”) and then share such data with the relevant registry operator (depending on the top-level domain (“TLD") you wish to register). Specific data collections may vary based on the TLD’s specific requirements as promulgated by its registry operator.

Registration Data collected

In order to provide you with domain name registration services, we typically require the following registrant data:

  1. Domain Name (your choice of domain e.g. “example.com” );
  2. Nameservers (your choice of hosting provider or equivalent);
  3. Registration Data (Data required to enter the domain into our registry):
    1. Registrant Name (Organization), address, email, phone number;
    2. Administrative contact (Organization), address, email, phone number;
    3. Technical contact (Organization), address, email, phone number;
    4. Billing contact (Organization), address, email, phone number.

The sharing and use of this data is required by our Registrar Accreditation Agreement with ICANN and is a requirement of each TLD’s Registry Agreement with ICANN, to effect the proper registration of your domain name.

We may disclose your personal information in accordance with rules, procedures and recommendations (including the rules of the Domain Dispute Resolution Policy), accepted and approved organizations that control and supervise domain names (for example, organizations such as ICANN and/or any of the ccTLD).

We do not control or assume any responsibility for the use or disclosure of your personal information, which is open to the requirements, rules, policies, procedures and recommendations of organizations responsible for control over domain names. The procedure for the discovery and use of such information is not the subject of this policy.

We’re always looking for ways to protect your Personal Data online. In accordance with the General Data Protection Regulation (EU Regulation 2016/679), We will provide with the WHOIS masking (protect) of Personal Data for all domains sell, and such changes will be got in force from May 25, 2018. This service will limit an ability to access your Personal Data.

We use your Registration Data for the following purposes:
  • to register the domain name;
  • to provide the applicable registry with authoritative data to ensure the ongoing continuity, stability and resiliency of the DNS;
  • mitigation of DNS abuse, including but not limited to the investigation and mitigation of reported instances of abuse considers to be contrary to the terms of its Acceptable Use Policy;
  • maintained integrity of the current dual failsafe system at the registrar and registry levels;
  • verification of registrant eligibility, where applicable; and
  • to update and improve our Services, systems and ability to provide you with a secure and stable Service experience.
Other usage purposes of your Personal Data

We use your Personal Data to arrange your registration and supported functionality of your domain(s) with the registry operator. Additionally, We may use Registrant/Personal Data to:

  • develop and collect aggregate statistics (ensuring appropriate anonymization) regarding our systems and Services, to conduct market research, conducting retention and customer satisfaction surveys, marketing activities (including through email, newsletter and social media), conducting sales activities (including analyzing Data and the use of Our services for marketing offers and quotes with the aim of entering into a customer relationship, and/or maintaining, renewing or expanding a customer relationship);
  • communicate with you regarding your registration or related Services;
  • facilitate payment for the purchase of products or services through Our website or otherwise. In this case you will be directed to a third party website (a secure internet payment gateway). We will not store or collect your payment credit/debit/charge card or other payment mechanism details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information;(performing financial process, including calculating, invoicing and collecting of service charges and processing financial transaction regarding the acceptance of orders and granting debt collection rights to third parties;
  • investigate and processing suspected violations of Our Acceptable Use Policy;
  • ensure security of persons and find and prevent fraud, to detect or prevent illegal activities;
  • comply with applicable law, including enforcing Our Terms of Service Agreement, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency including privacy legislation
Our role as Registrant Data Controller

We collect and processes your Registrant Data to carry out the registration of your domain, to ensure that your registration functions as expected, and that registrations do not affect the security of our registrar. In order to enter your chosen domain name into our system, we are required to process your data in a manner obligated in our contracts with Internet Corporation for Assigned Names and Numbers (“ICANN”). In this respect, it is our understanding under applicable law that we act as a joint data controller of your Registrant Data, working in conjunction with the TLD registry and ICANN, as herein described.

With specific reference to the registration of a domain name, as Registrar, We are responsible for the following:
  • collection of Registration/Personal Data;
  • providing you notice and an opportunity to review both our Privacy Policy and the privacy policy of the relevant registry;
  • providing you with adequate information and a means by which you may exercise your individual privacy rights, such as data access, deletion, and rectification; and this Privacy Policy sets out, in detail, both the purposes and the legal basis for our data processing.

A registry operator, retains the responsibility for the processing of data necessary for the registration and maintenance of domains within one of their TLDs.

You should only choose a TLD with whom you feel comfortable sharing your information. It is important that you familiarize yourself with and understand the individual and specific privacy policy of the registry who is responsible for the TLD of your choice. See the list of specific privacy policies, that relate to each TLD here. If you do not understand such policies, or you have questions regarding any of their policies, you should discuss this with the registry operator of your chosen domain, prior to registering via our service.

ICANN is the private-sector body responsible for coordinating the global Internet's systems of unique identifiers. The mission of ICANN is to coordinate the stable operation of the Internet's unique identifier systems. More information about ICANN can be found here: www.icann.org. ICANN is responsible for identifying and requiring, by contract, both registry operators and registrars to provide to them registration data. Registrant Data we collect and process is data which ICANN deems necessary to ensure the ongoing security and stability of the DNS.

Data minimization

We take every reasonable step to limit the volume of your Personal Data that We Process to what is necessary.

We take every reasonable step to ensure that your Personal Data that We Process are limited to the Personal Data reasonably necessary in connection with the purposes set out in this Privacy Policy.

We may share Data about you with:
  • partners or agents involved in delivering/purchasing the services you’ve ordered with Us;
  • fraud prevention agencies;
  • debt collection agencies or other debt recovery organizations;
  • law enforcement agencies, regulatory organizations, courts or other public authorities to the extent required by law;
  • We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when you register a domain name with us. in such case, disclosure of your personal information is governed by their Privacy Policy.

We do not provide Personal Data to third parties except as in accordance with this Privacy Policy, any agreement We have with you or as required by law.

You consent to Us using any Personal Data that We collect for any one of the purposes in this Privacy Policy for any of the other purpose stated in this Privacy Policy.

You may inform Us of any withdrawal of consent in relation to any of the above purposes by giving notice of such withdrawal of consent to Our Data Protection Officer (dpo@danesconames.com). Upon and depending on the extent of such withdrawal of consent, We may not be in a position to continue providing you with some or all of Our services.

We retain Personal Data:
  • We retain Personal Data We collect from you where We have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
  • When We have no ongoing legitimate and business need to process your Personal Data, We will delete your Personal Data.
You have the following data protection rights:
  • You have the right to delete or return all of your Personal Data to you after the provision of services relating to the processing and shall delete all existing copies save to the extent that the Applicable Laws require storage of the relevant personal data.
  • You have the right to withdraw your consent for processing your personal data. You can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing We conducted prior to your withdrawal, nor will it affect the processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
  • You have the right to request confirmation as to whether or not your Personal Data are being processed and where that is the case, access to the Personal Data together with certain additional information.
  • You have the right to request rectification of any inaccurate Personal Data of you. Taking into account the purposes of the processing, you will have the right to have incomplete Personal Data about you completed including by means of providing a supplementary statement.
  • In certain circumstance you have the right to obtain the erasure of your Personal Data without undue delay. Such circumstances include: (a) your Personal Data that is no longer necessary to the purposes for which there were collected or otherwise processed, (b) you withdraw consent on which the processing is based and where there is no other legal ground for the processing; (c) your Personal Data has been unlawfully processed.
  • ain erasure of your Personal Data will not apply in cases where the processing is necessary for: (a) for compliance with a legal obligation; (b) for the establishment, exercise or defense of legal claims.
  • If you wish to access, correct, update, or request deletion of your Personal Data, you can do so at any time by emailing dpo@danesconames.com
  • In addition, you can object to the processing of your Personal Data, ask Us to restrict the processing of your Personal Data, or request portability of your Personal Data. You can exercise these rights by emailing dpo@danesconames.com
  • You have the right to opt-out of marketing communications We send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails We send you. To opt-out of other forms of marketing, please contact Us by emailing dpo@danesconames.com
  • In case you are of the opinion that Our processing of your Personal Data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority that is responsible for the protection of such data.

We respond to all requests We receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

We further ensure Data security:
  • We have in place appropriate technical and organizational measures, to protect against unauthorized or unlawful processing of your Personal Data and against accidental loss or destruction of, or damage to your personal data, appropriate to the harm that might result from the unauthorized or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures. Those measures may include, where appropriate, pseudonymising and encrypting your personal data, ensuring confidentiality, integrity, availability and resilience of Our systems and services, ensuring that availability of and access to your Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organizational measures adopted by us;
  • We use cryptographic one-way salted hash functions to store your information. The hashing flow cannot be reversed.
  • We are constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorized access, accidental loss and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to Our websites and management portals is covered by HTTPS protocol.
  • All data are stored on secured servers. The servers are protected by FireWalls and Our staff has restricted access to them. Physically all servers are located in secured racks, access is restricted and protected by 5 levels of security;
  • To protect the data from loss or corruption, We use backups and store data encrypted on secured servers.
  • Data protection officer is involved, properly, according to the Applicable Laws and in a timely manner, in all issues which relate to the protection of personal data;
  • All personnel who have access to and/or process Personal Data shall keep the Personal Data confidential;
  • We may assist you, at your cost, in responding to any request from you and in ensuring compliance with your obligations under the Applicable Laws with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
  • We will notify you without undue delay on becoming aware of a breach of your personal data;

You understand and acknowledge that at Our request you shall assist Us in observing any obligations that may be incumbent on Us pursuant to the Applicable Laws in force at any time where your assistance is assumed and where your assistance is necessary for the observance of Our obligations. Your tasks in this respect shall be performed to the extent necessary and to this end at no cost to us.

You shall inform Us without undue delay, but not later than 24 hours and in writing of any infringements of any of the obligations specified in the Terms of Service Agreement. This shall also apply if there are substantive disruptions of the normal course of operations and if there are actual grounds to suspect data privacy infringements. You shall be obliged to provide Us with any and all information necessary for the compliance with Our obligations pursuant to the Applicable Laws.

You shall ensure that the access to your Personal Data is limited to those of your personnel who require such access to perform the Services.

Children’s Privacy

We don’t knowingly collect information from persons under the age of 18, and person under 18 are prohibited from using Our Services. If you learn that a child has provided Us with Personal Information or Data in violation of this Privacy Policy, you can alert Us at dpo@danesconames.com.

Miscellaneous

If you have an account on the Service and have a password giving you access to certain parts of the Service, you are responsible for keeping the password confidential. Anyone else with your password may access your Account and other Personal Data.

While We use commercially reasonable physical, managerial and technical safeguards to secure your information, the transmission of information via the Internet is not completely secure and We cannot ensure or warrant the security of any information or content you transmit to us. Any information or content you transmit to Us is done at your own risk.

You are entitled to access, correct or delete your information on the Service and may request Us to do so by contacting us.

Privacy Policy changes

We reserve the right to change the Privacy policy, and will post any revisions on Out website QQ.domains. We advise you to check this page regularly to see if any changes have been implemented.

Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to email Us at dpo@danesconames.com.

General Data Protection Regulation, GDPR


What is the GDPR?

The General Data Protection Regulation (GDPR) is a new European privacy law becomes enforceable on May 25, 2018.

Who does the GDPR apply to?

The GDPR applies to all entities and individuals based in the EU and to entities and individuals, whether or not based in the EU, that process the personal data of EU individuals. The GDPR defines personal data as any information relating to an identified or identifiable natural person. This is a broad definition, and includes data that is obviously personal (such as an individual’s name or contact details) as well as data that can be used to identify an individual indirectly (such as an individual’s IP address).

What is a controller, and what is a processor?

According to article 4 of the EU GDPR Controller – “means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data”

Processor – “means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller” What is Our role under GDPR, controller or processor?

We combine data processor and a data controller roles:

When you use Our products and services to process EU personal data, We act as a data processor. We act as a data controller for the EU customer information We collect to provide Our products and services and to provide timely customer support.

What personal data do We collect and store from you?

We store data that you have given us voluntarily. You decide what personal data, if any, is uploaded to Our products and services.

The list of Personal Data We collect:

  • contact data – such as personal name, private address, phone number, private email;
  • other data collected that could directly or indirectly identify you;
  • account information – information about the products or services that you purchase or consider purchasing from Us, domain name registration information, IP addresses assigned by Us, your ID or any other information related to your account;
  • information on communications with Us - information about enquiries made to Us to resolve a technical or administrative query, information about a chat session with Us, an e-mail or letter sent to Us or other of any contact or communication with Us
What are purposes of personal data collected?

We collect the personal data for:

  • performing a contract with you, processing of orders and provision of products and services;
  • allowing the technical support personnel to provide assistance to you if needed;
  • communicating with you, including providing information about Our services, offers, orders, provision of services, order status and payment and/or to answer questions from you;
  • improving the quality of Our website and Our products and services;
  • performing financial process, including calculating, invoicing and collecting of service charges and processing financial transaction regarding the acceptance of orders;
  • performing statistical analysis of the usage of Our website or applications or tools that are accessed via the website, marketing activities (including through email, newsletter), conducting sales activities (including analyzing Data and the use of Our services for marketing offers) investigating and processing suspected violations of Our Acceptable Use Policy;
  • to ensure security of persons and find and prevent fraud, to detect or prevent illegal activities;
  • for law compliance purposes.
What personal data We collect for payment processing?

We may provide paid products and/or services within the Service. In that case, We use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to Our third- party payment processors whose use of your personal information is governed by their Privacy Policy.

These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

How long We retain your personal data?

We retain Personal Data We collect from you where We have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When We have no ongoing legitimate and business need to process your Personal Data, We will delete your Personal Data.

With whom do We share personal data?

We do not share your data with third parties except as in accordance with this Privacy Policy, any agreement We have with you or as required by law.

We may share Data about you with:

  • partners or agents involved in delivering/purchasing the services you’ve ordered with Us;
  • fraud prevention agencies;
  • We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when you register a domain name with Us.
  • law enforcement agencies, regulatory organizations, courts or other public authorities to the extent required by law
What are the secure options used?

According to the GDPR, the controller and the processor shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

We are constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorized access, accidental loss and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to Our websites and management portals is covered by HTTPS protocol.

What is changing with WHOIS privacy?

Also, from May 25th, We will not publish the personal data of domain name registrants located in the EU in the WHOIS. This is to ensure Our WHOIS output is compliant with the GDPR.

However, access to personal data of domain name registrants may be granted when such access is necessary for technical reasons such as for the facilitation of transfers, or for law enforcement when it is legally entitled to such access.

What is the Data Processing Agreement (DPA)?

Customers that handle EU personal data are required to comply with the privacy and security requirements under the GDPR. As part of this, they must ensure that the vendors they use to process the EU personal data also have privacy and security protections in place. We are committed to GDPR compliance and to helping you to comply with the GDPR when they use Our services. We have therefore made Our DPA available for you and it can be found here

Are You required to sign the DPA?

In order to use Our products and services, you need to accept Our DPA, which We have provided a link to on Our website: QQ.domains. By agreeing to Our Terms of Service Agreement, you are automatically accepting Our DPA and do not need to sign a separate document.

Can a you share the DPA to other?

Yes. The DPA is a publicly available document and if you wish to share it with other to confirm Our security measures and other terms may feel free to do so.

What if I have additional questions?

If you, have any additional questions, please do not hesitate to contact Us:

Email: dpo@danesconames.com

Cancelation & Refunds


All QQ.domains services are operating on a prepay basis. QQ.domains customers may decide to cancel their accounts at any time.

Refund is offered only for the VDS service if the cancellation request is made within 5 (five) days of purchasing/renewal/date of billing of the service, according to our Money Back Guarantee Policy. To cancel a service, the Customer needs to use a "cancel button" in his/her web hosting Control Panel. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also cancelled.

Domain name registrations/transfers, service upgrades, additional VDS services (ip, traffic) are treated as non-refundable services and cannot be cancelled or refunded after being activated upon customer request.

Money-back guarantee policy

QQ.domains offers a 5-day money back guarantee.

If, for any reason, you are dissatisfied with our VDS services, we will refund your hosting fees at any time to your account during the first 5(five) days after the purchasing/renewal/date of billing of the service. You can submit a refund request in a ticket from your web hosting Control Panel.

Non-refundable services
  • All upgrades and additional services (ip, traffic).
  • Domain registrations, renewals and transfers, purchased from QQ.domains Control Panel.

Domain removal and auto renewal Policy


Domains are registered for a specific period of time and can be renewed.

We notify our clients about the ending date of their domain registration via email. A notification email is sent to domain's owner several times before the prepaid period ends and one time after domain's expiration.

We will notify the clients 30, 14, 7 days and each following day prior to domain's expiration as well as one time within 10 days after domain's expiration. The notification letter will include instructions about domain's renewal.

If the client won't renew the domain before its expiration date, domain can be deleted any time after the expiration date.

If the client has activated the "auto renewal" option, domain will be renewed for one year within 30 days before the prepaid period ends, considering there are enough funds on client's balance.

We tend to help our clients avoid accidental domain removing and because of that can but aren't obliged to offer AutoRenew Grace Period after the expiration of domain's renewal time.

AutoRenew Grace Period starts the next day after domain's expiration date.

At the moment we are trying to offer a grace period that lasts 35 days after domain expiration date. During this time clients can renew their domains.

The grace period is not guaranteed and can be changed or terminated at any time without any notification. Thus, to avoid domain cancellation, every client who wants to renew the domain should do that before it expires.

In case the domain is not renewed during the AutoRenew Grace Period, as stated above, we will be forced to cancel domain registration.

However, domain registrars may offer a service of restoring client's deleted domain. In our turn we can but are not obliged to offer our clients the possibility of restoring the deleted domain.

Such Redemption Grace Period — RGP is not guaranteed or mandatory. At the moment, domain catalogues provide restoring services for domains that are deleted not later than 30 days. If there's a technical possibility of restoring the domain name, the cost of such service is $100 plus the cost of one-year domain renewal according to current tariffs.

If domain is not restored during the Redemption Grace Period — RGP, it will go to "Pending Delete" mode for 5 more days. After 5 days domain and all the registration data assigned to it will be deleted and it will once again become available for registration.

If the domain name is a subject of a dispute according to Uniform Domain Name Dispute Resolution Policy — UDRP and the registered period can expire or domain name may be deleted while the dispute continues, its owner can renew or restore the domain name but it will receive Registrar HOLD or Registrar LOCK status. Domain Whois will contain information that it is subject of a dispute. If the dispute ends or the arbitrator decides against the initiating party, domain will be deleted within 45 days.

Domain Name Registration Agreement


This Agreement is in effect from May 23, 2010.

Danesco Trading, Ltd. (hereinafter referred to as 'Registrar') and Domain Name Administrator of the other part (referred together herein as the 'Parties') now hereby have signed this Agreement as follows

  1. Definitions

    'Domain' means a region of space for hierarchical Internet names indicated by a unique domain name, serviced by a set of Domain Name Servers (DNS) and administrated by its administrator. ICANN is the Internet Corporation for Assigned Names and Numbers that coordinates the domain name and IP address system, defines policies and enables functionality of root servers.

    'International domains' are .NET, .COM, .ORG, .BIZ, .INFO domains.

    'Top-level domain administrator' is an organization authorized by ICANN to administrate, define the registration policies, delegation and functioning of domains in the international top-level domains.

    'National domain' is a two-lettered top-level domain assigned by the Internet Assigned Numbers Authority (IANA) with the concurrence of Internet societies under country codes relying upon the ISO 3166-1 standard.

    'Top-level national domain administrator' is an organization which administrates the top-level national domain assigned for a country or a territory.

    'National domains of other countries' are .СС, .LC, .ME, .TV domains.

    'Registry' is a central database of the relevant international or national top-level domains with information on the registered domain names and DNS servers, other information required for the registration and the delegation of domains.

    'Registry Operator' is a legal entity ensuring the functioning of the registry and giving access to the registry to Registrars so that the Registrars provide the domain name registration services.

    'Premium Domain' is a domain reserved by the top-level domain administrator, top-level national domain administrator, registry operator or ICANN with the 'premium' status, the way and/or cost of the registration and/or renewal of which could differ from standard ones.

    'Registrar' is Danesco Trading, Ltd. which provides the domain name registration services and ensures the transfer of the required information to the registry.

    'Partner of Registrar' ('Partner') is a person participating in the partnership program of the Registrar (the party under the agreement on the provision of comprehensive services, index EVO-REG).

    'Other Registrar' is any legal entity accredited by ICANN or another authorized entity, including the top-level international domain Administrator, providing the domain name registration services and ensuring the transfer of the required information to the Registry.

    'Domain name registration' is entering the information on the domain name to the Registry by the Registrar. The term registration, during which the information on the domain name is recorded in the Registry, is defined by the domain name Administrator, taking into account the longest and the smallest possible terms of the registration set by the applicable Registry. The domain name registration may be renewed at the sole discretion of the domain name Administrator.

    'Domain name Administrator' is a person to the name of whom the domain name is registered. The domain name Administrator is defined in the Registrant field in the information on the domain name. The domain name Administrator defines a procedure for the use of the domain name, takes liabilities to pay for the registration and the renewal of the registration term, the administrator is responsible for the choice of the domain name, the possible abuse of rights of third parties relating to the selection and the use of the domain name and carries a risk of losses relating to the above-mentioned abuse.

    'Registration revocation' (the release of the domain name) is the removal of the information on the domain name from the Registry.

    'Domain delegation' is the placement and the storage of information on the domain name and the applicable domain name servers (DNS) on the root servers of the applicable top-level domains. The domain delegation with a list of DNS servers indicated by the Administrator or Partner of Registrar authorized by Administrator (in case of .TEL domains Registrar) is possible only within the effective period of the domain name registration.

    'Registrar Transfer' is the change of information about the domain name Registrar in the Registry by Registry Operator.

  2. General Provisions
    1. Registrar is accredited (authorized) by ICANN Corporation to provide the registration services for the second-level domain names .NET, .COM, .ORG, .BIZ, .INFO; by VeriSign, Inc. for the domain names .CC, .TV; by doMEn, d.o.o. for the .ME domain and registers domain names in the .NET and .com domains under the Agreement signed by the Registrar and VeriSign, Inc., the operator of .NET and .COM domains Registries, in the .ORG domain under the Agreement signed by the Registrar and Public Interest Registry, the Operator of the .ORG Registry, in the .INFO domain under the Agreement signed by the Registrar and Afilias Limited, the Operator of the .INFO Registry, (iv) in the .BIZ domain under the Agreement signed by the Registrar and Neulevel, Inc., the Operator of the .BIZ Registry, in the .CC and .TV domains under the Agreement signed on July 27, 2007 by the Registrar and VeriSign, Inc., the Administrator of .CC and .TV domains, in the .ME domain under the Agreement signed by the Registrar and doMEn, d.o.o., the Administrator of top-level .ME domain.
    2. The domain name registration is effective after entering information on the domain name to the Registry.
    3. Domain name Administrator agrees that Registrar is not liable and responsible for the actions of the Registry relating to failure to receive the registration of the domain name.
    4. The order of the domain name registration service in the international and national domains of other countries or the transfer of the domain servicing from Other Registrar (the Registrar Transfer) directly from the Registrar or via Partner of Registrar authorized by Administrator confirms the fact that Administrator acknowledges and agrees with the provisions of the following documents:

      (i) Agreement herein, the text of this Agreement is posted on the web-server of Registrar in the following link domain registration agreement.

      (ii) Uniform Domain Name Dispute Resolution Policy, the text of the Uniform Domain Name Dispute Resolution Policy is posted in English in the following link icann.org/dndr/udrp/policy.

      (iii) Rules for Uniform Domain Name Dispute Resolution Policy for the .Me domains, the text of the Dispute Policy for the .ME domains is posted in English on the Web-server of the top-level national domain administrator in the following link domain.me/DRP.

      and (vi) a procedure for the above-mentioned policy modifications.

    5. Registrar is obliged to inform Administrator on the fact of changes in this Agreement, Uniform Domain Name Dispute Resolution Policy and Rules for Uniform Domain Name Dispute Resolution Policy using channels of communications provided by Administrator at least seven days before the changes take effect and post the changes on the Web-server of Registrar www.danesconames.com
    6. if Administrator fails to agree the revised version of this Agreement, the Uniform Domain Name Dispute Resolution Policy or the Rules for Uniform Domain Name Dispute Resolution Policy, Administrator for seven days shall send a request asking to revoke the domain name registration or the transfer the servicing of the domain name to Another Registrar. Otherwise, consent of Administrator is considered expressed.
    7. Domain Administrator agrees that the domain delegation shall be suspended, or the domain name registration shall be revoked, or the domain shall be transferred to other Registrar under a decision on the basis of the policy or the procedure established by ICANN or another authorized entity, including the national domain administrator, and under any procedure of the Registry Operator or Registrar, compliant with the policy of ICANN or other authorized entity, including the national domain administrator, in the purposes set forth in herein:

      (i) correction of an error of Registrar or Registry Operator linked to the domain name registration,

      (ii) resolution of disputes on the domain name,

      (iii) execution of a ruling of court of competent jurisdiction,

      (iv) prevention of illegal actions and actions causing harm to third parties, including, actions on distributing and advertising pornographic materials, appeals for violence, extremist activities, political upheaval, etc. and actions infringing public interests, humanity and moral principles, actions insulting human dignity or religious feelings, etc. Registrar reserves the right, on its sole discretion, to judge the actions of Administrator relating law violation, including cases when the actions are not stipulated in laws. The definitions and a list of materials prohibited to use is posted in the following link rules.

    8. Domain Administrator agrees to protect Registry Operators, their subsidiaries or branches, their owners, directors, officials, employees and agents from all the claims, losses, responsibility, expenses and costs, including reasonable fees for legal services and expenses accrued due to operations of Domain Administrator relating to the registration and the use of domains.
  3. The conditions of the domain name registration
    1. Domain names are not registered in the cases set forth in herein:
      1. Domain name has been registered
      2. Domain name is reserved by the Registry (the list of reserved domain names is published on the Web-server of ICANN or the applicable Registry Operator), including premium domains. The .TV domains is the exception.
      3. Domain name is not in accordance with the following requirements:

        (i) a domain name for second-level domains shall contain: from 3 to 63 symbols in the .NET, .COM, .ORG, .BIZ, .INFO, .ME, and from 1 to 63 symbols in the .CC, .TV, domains,

        (ii) for premium second-level domains a domain name shall contain from 1 to 63 symbols (in the .TV domain),

        (iii) domain names in the .NET, .COM, .ORG, .BIZ, .INFO, .CC, .TV, .ME, .MOBI, .NAME, domains shall start with the Latin letter or the number. Letters, numbers or hyphens shall be used as intermediate symbols. A domain name for the .TEL domains shall contain at least one Latin letter.

    2. Registration terms range from one (1) to ten (10) years.
  4. Renewal of the domain name registration term
    1. Renewal of the domain name registration term expands the domain name registration for any period multiple of one (1) year, and the total unexpired term of the registration does not exceed 10 years.
    2. The domain delegation with a list of DNS servers given by Administrator or an authorized Partner of Registrar is suspended by Registrar if the registration term renewal is failed by Administrator of an authorized Partner of Registrar before the expiry term defined in the database of Registrar. The procedure for suspending the delegation is set by Registrar and is posted on its Web-server. From the moment of the suspension of the domain delegation with a list of DNS servers given by Administrator or an authorized Partner of Registrar all http inquiries to the domain of Administrator shall be redirected to the restricted page of Registrar to inform on the temporarily non-provision of the service. If the registration is renewed before deleting information on the domain name from the database of Registrar, the delegation of the domain with a list of DNS servers given by Administrator or an authorized Partner of Registrar is restored by Registrar.
    3. Registrar reserves the right to initiate the domain name revocation procedure in the Registry and deletes the domain name from the database of the Registrar if the domain name registration term is not renewed by Administrator or an authorized Partner of Registrar within 30 calendar days from the registration expiry date. The domain name revocation procedure is set by Registrar and posted on its Web-server.
    4. Domain name, for which the domain name revocation procedure is initiated by Registrar, shall be restored with the synchronous renewal of the registration term for one (1) year under a request of Administrator or an authorized Partner of Registrar if the request is received by Registrar no later than in 35 calendar days from the moment of the launch of the revocation procedure in the Registry.
  5. Fees and payment for the registration, the registration term renewal, the transfer of Registrar and the transfer of Domain name Administrator
    1. Domain name Administrator is responsible for paying the domain name registration and registration renewal fees, Registrar transfer fees, Domain name Administrator transfer fees on time. The payment procedure is set by Registrar and posted on the Web-server of Registrar www.danesconames.com.
    2. Registrar reserves the right to change the fees and payment procedure, at its sole discretion.
  6. Domain name administration
    1. Domain name administrator is a company or individual defined in the Registrant field in the Whois information about the domain, and the right to use the domain name belongs to the administrator. The field is filled in on the basis of information submitted by Administrator or an authorized Partner of Registrar during the registration of a domain name. Domain name administrator is responsible for the accuracy and timeliness of the provision of the registration information, which includes the obligatory and additional information.
    2. Domain name administration rights (Administrator transfer) shall be transferred under the policy set by Registrar. The policy is posted on the Web-server of Registrar www.danesconames.com
  7. Registration information
    1. Obligatory information. Administrator shall provide the following information in English to register domain names in international and national domains of other countries:

      (i) Company name in line with the statutory documents if Administrator is a company;

      (ii) Last name, name and middle name in line with the ID document if Administrator is an individual;

      (iv) Domain name;

      (v) Company name in line with the statutory documents and/or last name, name and middle name in line with the ID document, postal address, phone number, fax, e-mail of a contact person to settle administrative, technical issues and/or payment issues;

      (vi) IP address and DNS servers;

      (vii) Other information asked by Registrar under a request of the applicable Registry to be submitted, including information on the purpose of the registration of the domain name.

    2. Additional information. Apart from obligatory information defined in paragraph 7.1, Registrar reserves the right to record any of all of the following information on the domain name registration:

      (i) The original creation date of the domain name registration;

      (ii) The submission date and time of the registration order sent to Registrar and the date and time of the registration order sending to the Registry;

      (iii) The records in the electronic form with information on the order of new services, changes to information and the cancelation of orders, communications between Registrar and domain name Administrator and/or Partner authorized by Administrator;

      (iv) The information for domain name payments settled by Administrator or Partner authorized by Administrator;

      (v) The expiration date of the registration;

      (vi) Any other information relating to the domain name registration inquired by Registrar, at its sole discretion.

    3. Administrator agrees to submit the reliable information to Registrar. Administrator is obliged to update information and correct it himself or via an authorized Partner of Administrator if it is required. If Administrator submits untrue information or fails to update the registration information, the domain name registration may be revoked.
    4. Registrar reserves the right to ask additional information and/or ask to confirm the reliability of information submitted earlier from Administrator at any time during the domain name registration period. The request is sent using channels of communications to Administrator and/or a Partner of Registrar authorized by Administrator.
    5. Domain name Administrator agrees that if Administrator fails to submit additional information and/or fails to confirm information submitted earlier, submits inaccurate or untrue information, fails to execute liabilities on the urgent update of information submitted to Registrar for over seven (7) calendar days from the moment of making the first inquiry by Registrar using channels of communications to Administrator and/or a Partner of Registrar authorized by Administrator, Registrar reserves the right:

      (i) to deny the domain name registration order of Administrator and/or a Partner of Registrar authorized by Administrator;

      (ii) to suspend the delegation of the Administrator's domain;

      (iii) to deny of the domain name registration renewal order of Administrator and/or a Partner of Registrar authorized by Administrator;

      (iv) to deny the order of Administrator to transfer the domain name to a third party and to transfer the servicing of the domain name to other Registrars. All the restrictions expressed herein shall be lifted for seven (7) calendar days from the moment of the submission of the inquired information by Administrator. In case of the failure to submit the required information for seven (7) calendar days from the moment of the delegation revocation, Registrar reserves the right to act at its sole discretion, down to the domain name registration termination.

    6. Domain name Administrator agrees that the registration information submitted by Administrator in line with paragraphs 7.1, 7.2 may be shared with third parties under an inquiry of ICANN, Registry Operator, international top-level domain administrator, national top-level domain administrator, local and international law-enforcement agencies, court or to the extent otherwise at sole discretion of Registrar.
    7. Domain name Administrator agrees that information submitted by Administrator via filling in applications, other documents, including ones in the electronic form, placed by Administrator into fields of the applicable documents with 'Public' remark will be placed by Registrar in public search services (in particular, the Whois) and will be available to the indefinite circle of people. The list of information that is obligatory for posting and posted as 'Public' under consent of Administrator is published on the Web-server of Registrar www.danesconames.com
    8. Administrator agrees that ICANN or another authorized entity, including national top-level domain administrator, reserves the right to change existing policies, restrictions or requirements or set the new ones relating to the form and the volume of the registration information submitted by Administrator, which Registrar is obliged to make available to third parties.
    9. Registrar gives access to the registration information of Administrator recorded in the database of Registrar to Administrator to browse it and update in the fields open for update posted on the Web-server of Registrar www.danesconames.com
  8. Registrar transfer
    1. You hereby authorize the Danesco Trading, Ltd. to act as your "Designated Agent" for all gTLD domains in accordance with the Inter-Registrar Transfer Policy (IRTP) (https://www.icann.org/resources/pages/registrars/transfers-en). You agree that the "Designated Agent" has the explicit authority to approve and accept each "Change of Registrant" in compliance with the IRTP on your behalf in all instances, whether this change represents a change from or to your Registrant information. You accept that the authorization to act as the "Designated Agent" is a condition for registering your domain or managing it by Danesco Trading, Ltd.
    2. Only domain name Administrator shall be allowed to initiate the Registrar transfer procedure (the transfer of the domain to or from other Registrars). Registrar reserves the right to require Administrator to provide the written confirmation of the Registrar transfer request.
    3. Domain name Administrator is transferred in accordance with the official letter from the domain name Administrator and simultaneously with the transfer of the domain name for the servicing by Registrar. The typical letter is posted on the Web-server of Registrar www.danesconames.com
    4. Registrar reserves the right to deny a Registrar transfer request

      (i) during the first 60 calendar days after the initial domain name registration with the original Registrar;

      (ii) during the first 60 calendar days after the then current Registrar transfer;

      (iii) domain name Administrator refuses to confirm its consent to transfer Registrar or fails to respond in the period set by Registrar — five (5) calendar days if the domain is transferred from other Registrars;

      (iv) if the Registrar transfer is not in accordance with the Uniform Domain Name Dispute Resolution Policy or Rules for Uniform Domain Name Dispute Resolution Policy when doubts appear during the Administrator identification;

      (v) if doubts appear during the Administrator identification;

      (vi) by court ruling;

      (vii) at the discretion of the then current Registrar;

      (viii) at the direction of Registry Operator if the request to transfer Register is made for the premium domain .TV.

    5. Upon successful completion of a Registrar transfer the information about the domain name Registrar is changed in the Registry and the existing registration term is extended for one (1) year, and the total unexpired term of the registration does not exceed 10 years.
  9. Dispute resolution rules
    1. When submitting the domain name registration order for international and national domains in other countries himself or acting via the authorized Partner of Registrar, Administrator agrees that disputes between Administrator and any other third parties relating the registration and the use of the domain name registered by Administrator shall be heard under the policy approved by ICANN or other authorized entity, including national top-level domain administrator and other Registrars approved. The policy is Uniform Domain Name Dispute Resolution Policy for international and national domains of other countries and Rules for Uniform Domain Name Dispute Resolution Policy for .ME domains. This is the pretrial procedure mandatory for Administrator and domain Registrar.
    2. Links where the Uniform Domain Name Dispute Resolution Policy and the Rules for Uniform Domain Name Dispute Resolution Policy are posted in English are listed in paragraph 2.4 of this Agreement.
    3. If ICANN amends the Uniform Domain Name Dispute Resolution Policy or national domain Administrator amends Rules for Uniform Domain Name Dispute Resolution Policy, the amendments are mandatory to observe by Administrator and Registrar of the domain name from the moment of their publication by Registrar on its Web-server www.danesconames.com

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